Sentinel

Sentinel SMS alerts

Last updated: October 8, 2026

Sentinel watches the health of your merchant accounts and can text you when something needs attention. This page describes the SMS program: what you receive, how you opt in, and how to stop.

What you receive

Account alerts for the merchant accounts (MIDs) on your RouteSense account. Only alert types marked urgent can be sent by SMS, for example suspected card testing at checkout, a sharp drop in approval rate, or a dispute or fraud ratio approaching a network threshold. Everything else goes to Slack or email. You will also receive a one-time verification code when you enrol and any test message you request from the dashboard.

A typical alert looks like this:

RouteSense Sentinel: Card testing suspected on MID 482913. 55 attempts, 0 approved in the last hour. Review in the dashboard. Reply STOP to opt out, HELP for help.

How you opt in

SMS alerts are off until a signed-in dashboard user enrols a mobile number:

  1. Sign in to the RouteSense dashboard and open Alerts, then What to watch.
  2. Under Where alerts go, enter your mobile number in the SMS card.
  3. Read the disclosure and tick the consent box. Save stays disabled until you do.
  4. Choose Save, then Verify. We text a six-digit code to the number.
  5. Enter the code in the dashboard. Only a verified number receives alerts.
The SMS card in the RouteSense dashboard: a phone number field, a ticked consent checkbox with the message frequency, rates, STOP and HELP disclosures, links to the Privacy Policy and Terms, and a Save button.
The consent step in the dashboard. The disclosures and links sit next to the checkbox itself.

The consent text shown at that step reads:

I agree to receive RouteSense Sentinel account alerts by SMS at this number. Message frequency varies with account activity. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Mobile numbers are never shared with third parties for marketing. See our Privacy Policy and Terms.

Program terms

Program
RouteSense Sentinel alerts, sent by RouteSense.
Frequency
Varies with the activity on your accounts and the alert rules you turn on. Sentinel waits out a quiet period before repeating the same alert so one incident does not flood your phone.
Cost
Message and data rates may apply according to your mobile plan.
Opt out
Reply STOP to any message. You will get one confirmation text and nothing further. You can also remove the number under Where alerts go in the dashboard.
Help
Reply HELP to any message, or email help@routesense.ai.
Privacy
Your number and your consent are used only to deliver this program. No mobile information is shared with third parties or affiliates for marketing or promotional purposes. Read the Privacy Policy.
Carriers
Supported on major US carriers. Carriers are not liable for delayed or undelivered messages.

The full terms are in section 6 of our Terms of Service.